#246 - Alec Baldwin Shows How Disgruntled Customers Stick It to Companies via Social Media

With the popularity of social media these days, bad PR travels fast and it's hard for companies to manage negative image problems such as the one created by Alec Baldwin when he was removed from his flight earlier this week. This situation creates another challenge as someone who thinks he is too special for the existing rules regarding electronic devices to apply to him. It doesn't matter that many contend that these FAA rules regarding electronic devices are overly strict. IMO, personal responsibility and accountability standards dictate that we should step up and own our mistakes, instead of trying to blame others by deflecting the negative attention. Alec has a history of this type of behavior though. Click on the title of this thread to read his apology/rant against American Airlines.

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