#229 Boeing Gets It

Although Boeing has deployed a number of improvements in the new 787, they realize that passengers will still based their satisfaction with the flying experience on the customer service they receive on the plane.

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#228 Target's Blunder - Uh,Oh!!!!

This article shows how you can turn a satisfied customer into a dissatisfied one pretty quickly!

http://news.yahoo.com/targets-blunder-designer-continues-100449092.html

#227 Netflix New Pricing Doesn't End Changes for Customers

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#226 China Losing Manufacturing Over Quality & Cost

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Last Week - Not So Bad After All!

Although the (long-time) leak in the roof of Rosenthal Hall was linked to water damage that flooded my office last Wednesday, it wasn't such a bad week overall. This is where I was last Friday night - one of the highlights!

#225 State Farm's New York Commercial

I don't teach marketing, but, if I did, this would be a great example of institutional advertising! Love it!

#224: Making Crayons

The various steps in production can help to illustrate the difference between unit, batch, product, and facility level costs for activity based costing.