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Wednesday, April 20, 2011
#202 Airlines Forced to Improve Customer Service
Federal mandates should improve the passenger experience for airline passengers - let's hope!
Sunday, April 17, 2011
#201: America's Big Mess: Our Federal Tax Code
If I could be Queen and fix 10 things in life, the Federal Tax Code would be one of them!
Sunday, April 10, 2011
#200 Fixed Costs Hurt Pizza Sales
http://community.seattletimes.nwsource.com/mobile/?type=story&id=2014714955&
Wednesday, April 6, 2011
#199 Products, Products Everywhere
http://online.wsj.com/article/SB10001424052748704100604575145920370092174.html?mod=djem_jiewr_OM_domainid
#198 Employees Provide Innovative Ideas
http://online.wsj.com/article/SB10001424052748704100604575146083310500518.html?mod=djem_jiewr_OM_domainid
#197 When You're Most Vulnerable to Fraud
http://online.wsj.com/article/SB10001424052748704080104575287153987995176.html?mod=djem_jiewr_HR_domainid
#196 Customer Service as a Growth Engine
http://online.wsj.com/article/SB10001424052748704080104575287153987995176.html?mod=djem_jiewr_HR_domainid
Friday, April 1, 2011
#195 How the Girl Scouts Built Their Cookie Empire
Girl Scout cookies - are they characteristic of price setters?
http://www.msnbc.msn.com/id/42270952/ns/business-small_business/
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